CDR customer service is a crucial factor in the success of our company. CDR Pompe, for years a leading company in the field of pumps for fluid treatment and transfer, has made customer service a distinctive strength. Speed and precision in responding to public requests are essential values that guide the company, aware that every need is unique and deserves a targeted and timely response.
In a technical sector such as that of process pumps, the professionalism, expertise and availability of personnel are essential to solve problems and offer tailored solutions both before and after sales.
Magnetic drive pumps: response speeds are key
Our sector, the process pump industry, is complex and highly technical. Any issues encountered with the pumps could lead to significant economic damage, as these products are often installed in crucial parts of a system. For example, our magnetic drive pumps are designed to operate safely both in ATEX environments (potentially explosive atmospheres) and for continuous use 24 hours a day.
In such key areas of production, every issue represents a loss. CDR customer service guarantees responses in a very short time in order to keep economic damage and plant downtime to an absolute minimum.
CDR Customer Service: advice and technical support
Whether it is a small company or a large multinational, our approach is the same. For us, promptly managing any plant-related issues for our customers is a top priority. Our experience in the sector allows us to have a solid organisation, ready to respond to all needs both during the sales phase and after the purchase.
During pre-sales, following a phone or video call, our engineers will be on hand to help you select the best product for your specific needs. In addition, we help you create tailored solutions for your fluid treatment systems.
After the purchase, CDR Pompe takes great pride in its very short delivery times. In fact, we are the only Italian company to have set up a warehouse for this specific purpose. Thanks to this infrastructure network, we are able to guarantee very fast delivery times with our Emergency Stock prompt delivery service. This is an exclusive service that allows the delivery in 3-5 working days of bare shaft and monobloc pumps complete with motor and strategic spare parts for ordinary and extraordinary maintenance.
After the sale, CDR customer service will always be at your disposal. Routine maintenance can be managed by our qualified staff, as well as any repair or warranty requests, offering you everything in a single solution.
Our customer service team consists of professionals who handle all aspects of customer relations, from providing the best technical support in designing and supplying pumps for your systems, to the most efficient after-sales service, with swift response times and problem resolution.
CDR Customer Service: our idea in the words of Ferruccio Lamborghini
We have always believed that good customer service is the key to a lasting relationship with our customers. In fact, our work does not end with the sale of a pump, but also includes ongoing support and advice. We believe that high-quality services are not only a cost, but a form of investment for the well-being of our customers.
A vision that is reflected in these legendary words of Ferruccio Lamborghini, the renowned entrepreneur from Ferrara who, after World War II, successfully built an empire, first in the agricultural field with the famous tractors still used today, and then in the luxury car sector.
In this old video, which you can watch here, Lamborghini is asked about his new high-quality customer service. If a car has a problem anywhere in the world, a technician is sent from the factory with the necessary spare parts and a letter of apology from the company. This does not cost the customer a penny. Lamborghini does not think of this service as a cost, but as a wonderful form of advertising. Customers who are treated in this way tend to speak very highly of the brand, ensuring wider recognition and increasing interest.
Our mentality, developed over decades of activity in this sector, is the same. CDR customer service is our best advert, our way of making ourselves known as a high-quality, reliable company. For any need or request for information, please don’t hesitate to contact us. CDR Pompe is a leader in the field of process pumps for the treatment of fluids in the industrial, chemical and pharmaceutical environments. Together with our professionals, you can find the ideal solution for your system.