Summary
In the industrial sector, especially when dealing with corrosive, toxic, or hazardous fluids, the absolute reliability of a component is a fundamental aspect. What happens after the purchase—during daily use, under operational stresses, wear, or unexpected shutdowns—determines the real value of a pump and its supplier. It is precisely in these moments that the Service Department comes into play: a tangible extension of the quality and technical responsibility of those who design and manufacture the product.
The Service Department of CDR Pompe has been conceived as an integrated infrastructure, equipped with a workshop for diagnostics and repairs, specialized technical staff, and streamlined yet rigorous intervention procedures. It is not an external center, but an in-house facility designed to respond quickly, reduce plant downtime, and restore optimal operating conditions. Complementary services include scheduled maintenance, post-repair testing, on-site assistance, and remote support.
A technical structure built on experience, expertise, and control—because today, an effective Service Department is what truly makes the difference.
CDR Service Department: diagnostics, maintenance, and customer support
The reliability of a technical component in the industrial sector, particularly in handling toxic or hazardous fluids, should certainly be assessed at the time of purchase, but is measured above all over its entire lifecycle. The essential difference between an ordinary supplier and a strategic partner becomes evident precisely when the plant requires attention, immediate intervention, and support: these are the phases in which time is scarce, margins of error are nonexistent, and operational continuity is at risk. In such circumstances, the true value of a top-level Service Department becomes clear.
The Service Department of CDR Pompe was created to guarantee our customers a concrete extension of our company’s quality even after installation, placing maintenance, repair, and post-sales technical consultancy at the core of all our products.
CDR designed this department as a fully structured, highly specialized internal unit, capable of offering accurate diagnostics, qualified repairs, rigorous testing, and continuous technical support. It is a technical and logistical hub integrated into the company’s cycle, staffed with trained personnel, equipped facilities, and proven procedures to intervene rapidly and effectively.
Service Department: workshop and diagnostics at the heart of CDR Pompe
At the Bollate (MI) headquarters, CDR has set up a dedicated area for receiving, diagnosing, repairing, and refurbishing pumps. This is a well-organized space, separate from production departments, and equipped to manage units coming from customers’ plants. Each pump is registered, identified, and subjected to a thorough technical evaluation cycle.
The facility has been designed to safely handle damaged or contaminated pumps, with appropriate storage and handling solutions. Over the years, we have invested in a top-level Service Department to provide fast, precise, and controlled service, minimizing downtime and ensuring the highest quality of intervention.
Another strength of CDR’s Service Department, in addition to the dedicated workshop, is the expertise of our technical staff. Through visual inspections, dimensional checks, and material condition assessments, every repair is based on a detailed analysis of the root causes behind pump malfunctions.
Diagnostics are always entrusted to technicians with specific training, capable of interpreting the pump’s signals and tracing the fault back to its origin—whether due to wear, assembly errors, abnormal operating conditions, or lack of maintenance. Only in this way is it possible to propose effective, tailored solutions and prevent problems from recurring in the future.
Testing, packaging, and preventive maintenance for “like-new” pumps
Once the repair is completed, each pump undergoes a full internal testing cycle, with functional analyses and verification of technical parameters. After successfully passing all necessary tests, the pump is returned to the customer in a state of full efficiency and reliability.
Packaging, essential for ensuring pump safety, is carried out in protective crates specifically designed to safeguard the product during transport. The end result is a reconditioned and protected component, ready to be reinstalled in the plant and resume operation without further interventions.
Alongside corrective actions, CDR also offers scheduled maintenance designed to minimize unexpected downtime and optimize plant management in the long term. Each plan is customized according to the type of application, process criticality, and the customer’s specific needs.
Thanks to the intervention of specialized, experienced personnel, it is possible to detect early signs of degradation before they turn into faults, respond quickly in case of problems or malfunctions, and extend the pump’s service life.
Service Department for on-site and remote interventions: support and customer proximity
When required, CDR technicians are available to intervene directly at the customer’s site. During this phase, initial assessments are carried out on pumps in operation, useful for identifying the causes of the problem and planning the unit’s return to headquarters for full repair.
On-site support also includes assistance with pump alignment in the plant and start-up of the repaired pump. In this way, the customer can rely on comprehensive support—from diagnostics to restoring optimal operating conditions—without having to coordinate multiple suppliers or face unnecessary delays.
Requests for assistance are managed in a centralized and traceable way by a dedicated office team. Administrative and technical staff coordinate the entire process, respond promptly to customer requests, and provide remote support at all stages.
This integrated approach involves various departments of our company and helps reduce response times, improve communication, and ensure the customer has a reliable point of reference for any need, whether technical or logistical. The strength of this service lies not only in the professionalism of the intervention on the product but also in the precision of handling each specific request.
The CDR Service Department: an extension of our commitment to quality
Each repair is documented in detail through a technical report that includes photographs, analysis of damaged components, and diagnostic comments. This document is provided to the customer together with a detailed, clear, and transparent quotation covering all aspects of the intervention.
Through our Service Department and dedicated customer care, at CDR Pompe we always aim to establish a relationship based on trust and expertise. The customer has full visibility of the work carried out, the materials replaced, and the technical reasoning behind the intervention.
From repairs to scheduled maintenance, from testing to on-site support, every activity is designed to ensure continuity, safety, and consistent performance for companies. Choosing CDR means relying on a trusted partner at every stage of the pump’s lifecycle.
For more information about the Service Department or to learn more about our centrifugal pumps, please contact us for a dedicated consultation.